Effective Date: 14/12/2025
This Chargeback Policy outlines the rules, responsibilities, and procedures relating to payment disputes and chargebacks for services provided by AB Concierge, operated by The Illustrious Company Limited.
By purchasing or using our services, you agree to this Chargeback Policy in addition to our Terms of Service and Privacy Policy.
A chargeback occurs when a cardholder disputes a transaction with their bank or card issuer, resulting in the payment being reversed while the dispute is investigated.
Chargebacks are intended to protect consumers from unauthorised or fraudulent transactions. They are not a substitute for requesting support, clarification, or resolution directly from the merchant.
AB Concierge provides personalised, on-demand, and time-sensitive concierge services. Once access is granted or services commence, resources are immediately allocated to your account.
For this reason, all payments are considered final and non-refundable, unless otherwise required by applicable law. This policy is clearly disclosed prior to purchase and reiterated in our Terms of Service.
The following reasons are considered invalid grounds for initiating a chargeback and may be formally contested:
Before initiating a chargeback, clients must contact AB Concierge directly to allow us the opportunity to investigate and resolve the issue.
Most concerns can be resolved quickly through direct communication via Telegram or email.
Contact details:
Email: info@abconcierge.co.uk
Phone: +44 73 6500 1184
In the event of a chargeback, AB Concierge will submit evidence to the payment processor and card issuer, which may include:
We actively defend chargebacks that are inconsistent with our published policies.
Initiating a chargeback without first contacting AB Concierge, or submitting a chargeback under false or misleading pretences, may result in the following actions:
Any chargeback determined to be fraudulent or abusive may be treated as a breach of our Terms of Service.
AB Concierge reserves the right to pursue all lawful remedies available, including submitting evidence to financial institutions and, where appropriate, initiating legal proceedings.
Payments for AB Concierge services are processed by third-party payment providers. Chargeback handling is subject to the rules, timelines, and procedures of the relevant card networks and payment processors.
This policy operates in conjunction with, and does not replace, the rules of Visa, Mastercard, or issuing banks.
We reserve the right to amend or update this Chargeback Policy at any time. Updates will be published on this page with a revised effective date.
If you have questions regarding this Chargeback Policy or a payment dispute, please contact us directly: