Privacy Policy

Effective Date: 29/04/2025

This Privacy Policy explains how AB concierge, operated by The Illustrious Company Limited, collects, uses, and protects your personal information in accordance with the UK GDPR and other applicable data protection laws.

1. Who We Are

AB concierge is a luxury concierge service delivered via Telegram, offering personalised support across travel, fine dining, luxury goods, and more.

Company Name: The Illustrious Company Limited
Registration Number: 15776513
Registered Office: Dept 3965, 43 Owston Road, Carcroft, Doncaster, DN6 8DA, United Kingdom
Email: info@abconcierge.co.uk
Phone: +44 73 6500 1184

2. What Data We Collect

When you order our concierge service:

• First Name and Last Name
• Date of Birth
• Telegram Username
• Email Address
• Phone Number
• Street, City, Postcode, Country
• Service
• Experiences
• Additional Notes (optional)

When you contact us via the contact form:

• Full Name
• Email Address
• Subject
• Message

3. How We Use Your Data

• To process and manage your concierge service access
• To communicate with you via Telegram and email
• To personalise your concierge experience based on your interests
• To respond to your inquiries or requests
• To comply with legal obligations

4. How We Store Your Data

Your checkout form data is stored securely in our database with restricted access. Contact form submissions are securely stored within our business email provider’s systems.

5. Payment Processing

We do not store or process your card details directly. All payments are securely processed via Cardiful, a third-party payment provider. Please refer to their Privacy Policy for more details.

6. Sharing Your Data

We only share your personal data with trusted third parties when necessary to fulfil your concierge requests (e.g., booking a hotel or restaurant). We do not sell or rent your data to any third parties.

7. Your Rights

Under data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Object to or restrict certain types of processing
• Withdraw your consent at any time

To exercise any of these rights, contact us at info@abconcierge.co.uk.

8. Data Retention

We retain your data only as long as necessary to provide the concierge service and to meet legal obligations.

9. Cookies & Tracking

We currently do not use cookies, analytics, or tracking tools on our website.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

11. Contact

If you have any questions or concerns about this policy, please contact us:

• Email: info@abconcierge.co.uk
• Phone: +44 73 6500 1184