Privacy Policy

Effective Date: 14/12/2025

This Privacy Policy explains how AB Concierge, operated by The Illustrious Company Limited, collects, uses, stores, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the EU GDPR where applicable, and other relevant data protection laws.

AB Concierge is committed to safeguarding your privacy and ensuring that your personal information is handled in a lawful, fair, and transparent manner.

1. Who We Are

AB Concierge is a luxury lifestyle and concierge service delivered primarily via Telegram, offering personalised assistance across travel, fine dining, luxury transportation, exclusive events, luxury goods sourcing, and other bespoke services.

2. Personal Data We Collect

We collect personal data directly from you when you purchase our services, communicate with us, or otherwise interact with AB Concierge.

2.1 Data Collected When Ordering Concierge Services

• First name and last name
• Date of birth
• Telegram username
• Email address
• Phone number
• Street address, city, postcode, and country
• Selected service tier or access type
• Requested experiences or service preferences
• Additional notes or special requests (optional)

2.2 Data Collected via Contact Forms or Direct Communication

• Full name
• Email address
• Subject of enquiry
• Message content

We do not intentionally collect sensitive personal data. If you choose to share such information as part of a concierge request, you do so voluntarily and acknowledge that it may be necessary to fulfil your request.

3. How We Use Your Personal Data

We process personal data only where we have a lawful basis to do so. Your data may be used for the following purposes:

• To provide, manage, and administer concierge services
• To communicate with you via Telegram, email, or phone
• To personalise services and tailor recommendations to your preferences
• To respond to enquiries, requests, or customer support communications
• To arrange bookings and services with third-party providers at your request
• To comply with legal, regulatory, or contractual obligations

4. Lawful Basis for Processing (GDPR)

Under the UK GDPR, we rely on the following lawful bases to process your personal data:

• Contractual necessity: Processing required to deliver concierge services you have purchased
• Consent: Where you have explicitly provided consent for specific uses of your data
• Legal obligation: Processing required to comply with applicable laws and regulations
• Legitimate interests: To operate, improve, and protect our business, provided such interests do not override your fundamental rights and freedoms

5. How We Store and Protect Your Data

Your personal data is stored securely using appropriate technical and organisational measures designed to protect it from unauthorised access, alteration, disclosure, or destruction.

• Checkout and service-related data is stored in secure databases with restricted access
• Contact form and email communications are stored within secure email service provider systems
• Access to personal data is limited to authorised personnel only

6. Payment Processing

AB Concierge does not store or process credit or debit card details directly. All payments are handled securely by our third-party payment provider.

7. Sharing of Personal Data

We do not sell, rent, or trade your personal data. Personal data is shared only when strictly necessary to fulfil your concierge requests.

This may include sharing relevant details with trusted third-party service providers such as:

• Hotels, resorts, and accommodation providers
• Airlines, private aviation, yacht, and transport operators
• Restaurants, venues, and event organisers
• Luxury retailers or personal shopping providers

Such providers act as independent controllers of your data and are responsible for their own data protection practices.

8. International Data Transfers

As a global concierge service, some third-party providers may be located outside the United Kingdom or European Economic Area. Where international transfers occur, we take reasonable steps to ensure appropriate safeguards are in place in accordance with data protection laws.

9. Data Retention

We retain personal data only for as long as necessary to provide our services, manage our business operations, and comply with legal or regulatory requirements.

When personal data is no longer required, it is securely deleted or anonymised.

10. Your Rights Under GDPR

Under the UK GDPR and applicable data protection laws, you have the following rights:

• The right to access your personal data
• The right to rectify inaccurate or incomplete data
• The right to request erasure of your personal data, where applicable
• The right to restrict processing of your data
• The right to object to processing based on legitimate interests
• The right to data portability
• The right to withdraw consent at any time

To exercise any of these rights, please contact us using the details provided below. We may request verification of your identity before fulfilling your request.

11. Cookies & Tracking Technologies

At present, AB Concierge does not use cookies, analytics tools, or tracking technologies on its website. Should this change, this Privacy Policy will be updated accordingly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes. Any updates will be published on this page with a revised effective date.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: info@abconcierge.co.uk
• Phone: +44 73 6500 1184